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We advise our clients to replace the welding bar every 5,000 cuts or so. You can see the cut count at the bottom right corner of the display, as shown below.

Once the 5,000 cut mark is reached, the machine will display error code 501 in the top right corner. This is the machine's way of signaling that it's time to inspect the welding bar and check when it was last changed. This 501 error code will clear after an additional 40 to 50 cuts.

It's important to remember that the cut count does not reset to zero when you replace the welding bar. Therefore, we recommend that our client keep track of the number of cuts made after the welding bar has been replaced. For example, if you replace the bar at 5,500 cuts, you would replace it again when the cut count reaches 10,500.

Use a soft cloth with a little alcohol and gently wipe along the edge of the welding bar to clean off any plastic residue and dirt. Dot not use any detergent, abrasive solvent and/or objects like scissors, cutters, letter openers, etc. to clean the welding bar. These can damage the welding bar and prevent the machine from cutting properly. 

Watch our Routine Maintenance Suggestions for CoLibrì Machines video to see the process in action.

Watch our video to see a step-by-step demonstration on How To Replace The Welding Bar

Note: When you replace the welding bar, the cut count will not automatically reset to zero. Therefore, we recommend that our client keep track of the number of cuts made after the welding bar has been replaced. If your machine is displaying error 501, rest assured that this message will disappear after approximately 40 to 50 additional cuts. This error serves as a reminder to inspect the welding bar and verify when it was last replaced.

You can purchase a new welding bar via our online store. Make sure to select the correct welding bar for your machine, whether it's an E-Leonardo or E-DaVinci.

Note: Unfortunately, the CoLibrì Pocket model is no longer available and we do not have any replacement parts, including the welding bar, in stock. We invite you to review our newer machine models and to reach out via our contact form for purchasing assistance.

A service (error) code is a unique three-digit identifier that indicates a specific problem with your machine. You can locate it in the upper right corner of your machine's display, as seen in the image below:

If your machine is showing a service code, please check our FAQ section for any relevant suggestions below regarding that specific code. If you are unable to find a solution there, we encourage you to contact our support team by filling out Product Issues form.

If your CoLibrì machine shows a service alert, you will probably notice a service/error code in the top right corner of the screen, as seen here:

Once you locate the service code, please check our FAQ section for any relevant suggestions regarding that specific code. If you are unable to find a solution there, we encourage you to contact our support team by filling out this Product Issues form.

This code lets you know it might be time to replace the welding bar. We typically advise our clients to replace the welding bar after every 5,000 cuts or a multiple of that (e.g., 10,000, 15,000, etc.). You can find the cut count at the bottom right corner of the display, as seen here:

When the machine hits 5,000 cuts or a multiple, the error code 501 will show on the top corner display. This is the machine's way of signaling that it's time to inspect the welding bar and check when it was last changed.

If your cuts are still clean and precise, no action is needed. However, if the cuts are not up to standard and it has been a while since the welding bar was replaced, it might be time to do so. The error message will clear after an additional 40 to 50 cuts.

It's important to remember that the cut count does not reset to zero when you replace the welding bar. Therefore, we recommend you keep track of the number of cuts made after the welding bar has been replaced. Here is a step-by-step video tutorial on how to replace welding bar.

Turn off machine and try again after 5 minutes. If problem persists please fill out this form.

You may contact our support center via this form

You may contact our support center via this form.

Error code 801 indicates that the machine is unable to detect the welding bar. This issue may arise if the welding bar damaged, worn-out (welding bars are meant to be replaced after ~5000 cuts), or installed incorrectly. Here are a couple suggestion to resolve this on your own:

1) Check Your Side-Wheels (For Older Machines)

If the machine is equipped with two side-wheels, check that they are tight. Turn the wheels gently in the direction of "C", clockwise, until they are tightened. Test to see if the issue is resolved.

2) Re-mount the Welding Bar

You can follow the steps in this video (How To Replace The Welding Bar) or follow these instructions:

1. Turn off your machine and unplug it.
2. If the machine is equipped with two side-wheels, open them. Turn the wheels gently in the direction of "O", counter-clockwise, loosening them. If your machine doesn't have side-wheels, skip to step 3.
3. Unscrew the 3 screws holding the welding bar in place. Remove the welding bar by pulling back on the handles on each side. Check that the welding bar pins come out smoothly and are intact. If a pin(s) is stuck in the machine, contact our support team by completing this form.
4. If the welding bar is not stuck and the pins are not damaged, reinstall the bar by re-inserting the metal pins the machine, re-screwing in the 3 screws, rotate your side-wheels "C" (if applicable)
5. Test if the issue is resolved

3) Replace the Welding Bar

If re-mounting the welding bar doesn’t resolve error 801, or if you find the bar is damaged, you may need to replace it. Be sure to choose the correct welding bar for your machine model (E-Leonardo or E-Davinci). Follow the steps in this video (How To Replace The Welding Bar) for assistance.

If the suggestions provided above did not resolve your issue, please don’t hesitate to contact our support team by filling out this form.

Error 240 appears when 500+ cuts are made without any CoLibrì materials detected by the sensors. Both cuts performed on non-CoLibrì materials and cuts performed where no material is detected by the sensors will register as 'bad' cuts. For example, if you press the button and the covers is not under the bar, the machine sensor registers it as a 'bad' cut.

Here is a list of common user mistakes that, if made repeatedly over time, could result in your machine experiencing a lockup accompanied by a 240 error.

To get assistance please contact our support team via completing this form.

NOTE: please add your machine's firmware under the "additional information" field. The firmware is indicated to the right of the word CoLibrì when the machine is turned on, as seen here:

Please refer to our FAQ: 240-Plastic Error

1) Check for an Error Code

Look for an error code in the upper-right corner of your machine's display (like the one shown here). Some error codes may only appear after attempting a cut.

• If you see an error code, head to the FAQ section titled Service Codes (Error Codes) for helpful details and troubleshooting tips.

2) If There’s No Error Code

If there’s no error code, follow the instructions in our troubleshooting video.

You may also find these helpful resources for using CoLibrì system:

• How to Cover Paperback Books

• How to Cover Hardcover Books

• Maintenance Playlist

3) Troubleshooting Partial or Incomplete Cuts

Here are a few tips to help fix issues with incomplete cuts:

1. Leave Enough Excess Plastic: Make sure there’s enough excess plastic around your book. You’ll want at least 1 inch on the top and ½ inch on each side for the rollers to grab and cut properly. If there’s too little plastic, the cut may not go through.

2. Test Without a Book: Try cutting a cover without any book inside to rule out user error. If the issue continues, try the following steps.

3. Ensure a Level Surface: Make sure your machine is on a perfectly level surface to avoid any alignment issues during the cut.

4. Clean the Rubber Roller: Clean the rubber roller to keep it working at its best. 

5. Adjust the Temperature: For step-by-step instructions on how to adjust the cutting temperature, please refer to our Temperature Adjustment Guide.

6. Check the Welding Bar: Make sure the welding bar is in good condition. Check the Welding Bar FAQ section for more details.

4) Contact Support

If the machine continues to have cutting issues, please contact our service team by filling out this form. For the fastest help, please ensure that the video clearly demonstrates the problem, such as any error messages displayed or the specific behavior of the machine during operation. The more detail you can provide, the better we will be able to assist you in resolving the issue.

Most likely it will need a new wire for the motor to raise the head up and down or the machine might need a new motor. You can contact our service department via this form to arrange for repairs. 

If you find that the plastic cover is jammed in your machine, try gently pulling it out while simultaneously rotating the roller by hand. Additionally, you can make a few cuts without any plastic to help the rollers turn more freely, which may assist in dislodging the stuck plastic. Please exercise caution to ensure that the plastic does not fall further into the machine.

If you are trying to cut the cover and it's being pulled there might be plastic residue on the roller. You can turn the machine over carefully and try to clean the roller using a soft cloth with alcohol to remove plastic residue. Then rub the roller bar with a paper towel. View the video tutorial on How To Clean The Rubber Roller. 

If this doesn't fix the problem, we recommend you contact our service department via this form.

The material with which CoLibrì's covers are made (Polyethylene) can last for decades, if not centuries, when preserved in the right conditions. When it comes to a book cover applied to a book, its durability depends on how often the book is circulated and how it's handled every time the book is circulated.

A key factor in enhancing the durability of the cover is how snugly it fits around the book. When the cover is tightly secured, it minimizes movement, which in turn reduces wear and tear over time. Here are a couple of video tutorials that demonstrate the proper techniques for covering your books:

How to Cover a Hardcover Book

How To Cover A Paperback Book

In addition, if your books are expected to see frequent circulation in your institution, we recommend opting for the 4.7 model of covers rather than the 3.5 model. Here is a helpful video tutorial that guides you How to Choose Your CoLibrì Covers.

Some CoLibrì users find creative ways to use the scraps from the covers, such as creating pouches, sleeves for bookmarks, card protectors, etc.

All CoLibrì ECO covers can be recycled just like any other polyethylene material. Most curbside recycling programs do not currently accept plastic bags, film, and wrap. Find your closest drop-off location here.

When it is no longer useful, you can recycle your Green Polyethylene (I'M GREEN™ PE) CoLibrì covers just like any other polyethylene material.

Most curbside recycling programs do not currently accept plastic bags, film, and wrap. Store drop-off programs have been the primary means of recovering clean and dry bags, film, and wrap for more than 20 years. Retailers usually consolidate the material with other film like pallet wrap at their distribution centers and then sell the material to companies making products like composite lumber

Find your closest drop-off location here.

The short answer is NO. CoLibrì machines are designed to function properly only with CoLibrì covers. Using CoLibrì machines with non-CoLibrì covers will eventually lead to ERROR 240 and your machine will lock. This will also void your product warranty.

You can easily download the user guides and manuals for your machine system directly from the links below:

E-DaVinci System User Manual

E-Leonardo System User Manual

Here are some Important Tips For Using CoLibrì - YouTube to minimize common mistakes when operating Colibri machines. To keep your CoLibri machine maintained for 100% efficiency, follow our Routine Maintenance Suggestions for CoLibrì Machines video. These actions are simple and quick procedures for prolonging the life of your CoLibri machine. 

If your CoLibri machine is leaving uneven cuts, the rubber roller might be dirty. After many uses, the roller can become dusty and slippery, which affects its ability to separate plastic waste.

Here’s how to clean the rubber roller:

1. Place the machine vertically.
2. Grab some rubbing alcohol, a cloth, and a paper towel.
3. Use the alcohol-moistened cloth to wipe the roller along the surface.
4. Vigorously rub the roller with the paper towel so that paper dust is deposited to ensure a greater friction and a better grip. 

Watch our cleaning the rubber roller tutorial video for a step-by-step guide.

The standard temperature setting is 5 for E-Leonardo and 6 for E-DaVinci machine. If your CoLibrì machine isn’t making clean cuts, you may need to slightly adjust the temperature. Here’s how:

• Weak seal? The temperature might be low. Try increasing it slightly to strengthen the seal.

• Melty/Stringy cuts? The temperature may be too high. Lower it a bit for cleaner cuts.

Once you’ve found a setting that works, try lowering the temperature a little more to find the ideal balance.

Important tip: Avoid using higher temperatures than necessary, as this can cause faster wear on the welding bar.

For a helpful video on adjusting the temperature, check out this temperature adjustment tutorial.

To access the menu, please follow this procedure outlined below:

• Turn OFF Colibri machine using on/off button

• With machine turn OFF, hold down the orange button

• While still holding down the orange button, turn ON the machine by using the on/off button located at the back of the device.

• After the display has been ON for 3 seconds, release the hold on the orange button and access the service menu

  By following these instructions and watching the video tutorial, How to Adjust Machine Temperature - YouTube you will be able to successfully access the service menu.

1. Click the account icon in the top right corner of the website.
2. Click the “Create account” button
3. Fill out the required information (First Name, Last Name, Email address, and password) and then hit the green “Create” button
4. A “Customer account confirmation” email will be sent to the email address you provided
5. You can now login with your credentials and start customizing your account with shipping and billing information for faster checkout and, of course, you can start shopping online.

Once you've added your items to the cart, click the shopping bag icon in the top right corner to view your Cart.

When you're ready, click the blue "Check out" button at the bottom right to proceed. Alternatively, you can request a quote to get a get a personalized estimate before placing an order.

Choose Your Payment Option

You can pay immediately with a credit card, or choose ACH/Check/PO (Net 30) if you'd prefer to pay later and are using a purchase order (PO).

Billing and Shipping Addresses

If your billing address is different from the shipping address, simply check “Use a different billing address” and fill in the details.

If you're using a School District PO, make sure the shipping and billing addresses match what's on the PO.

Save Your Information for Faster Checkout

Check the box to "Save my information for faster checkout" if you want to speed up future checkouts.

Finalizing Your Order

When you're ready, click the blue button at the bottom to complete and submit your order.

You'll get an automatic email confirmation with your 4-digit order number. If you don’t see it, be sure to check your spam or junk folder.

Tracking Your Order

Once your order has shipped, we’ll send you an email with tracking information.

To get a personalized estimate, simply log in (or create a new account), add the items you want to your cart, and click the "Request a Quote" button on the Cart page before checking out. For a quick, easy guide, check out our How to Request a Quote video on our website.

We’re dedicated to providing fast, accurate quotes. Once you submit your request, you can typically expect to receive your quote within 48 hours—though we often deliver it sooner. The 48-hour window allows for any unexpected delays, but rest assured, we’re working to get it to you as quickly as possible.

Yes, we accept PO as method of payment. You can place your order online following the steps outlined on our FAQ page. If you have any questions or prefer assistance, feel free to email a copy of your PO to orders@colibriusa.com.

To place your order with a purchase order (PO):

1. Go to Shop Now and add the items you’d like to purchase to your cart.

2. When you're ready to checkout, on the Cart page enter your Purchase Order (PO) number in the designated text area.

3. Then press the "Check out" button to continue.

4. Verify your shipping information and make sure it matches the shipping address on the PO. 

5. Then, choose "ACH/Check/PO (Net 30)" as your payment method.

Please read the most up-to-date instructions upon checkout shown in the image above.

6. If the billing address on the PO is different than the shipping address, select "Use a different billing address" and then complete the order.

If you need further assitance, please reach out to support@colibriusa.com and send a copy of your purchase order you wish to be processed.

Please reach out to our customer assistance filling out the form on our Contact page.

Please navigate to our Onboarding and Registration page for a detailed guide.