Help Center | Search for support related topics:

On average, welding bars need to be replaced after 5,000. 

Use a soft cloth with a little alcohol and gently wipe along the edge of the welding bar to clean off any plastic residue and dirt. 

CAUTION:

Dot not use any detergent, abrasive solvent and/or objects like scissors, cutters, letter openers, etc. to clean the welding bar. These can damage the welding bar and prevent the machine from cutting properly. 

Video on How to Replace the Welding Bar

This code lets you know it might be time to replace the welding bar, which should be replaced every 5,000 cuts. Code 501 appears every 5,000 cuts and should disappear after 50 additional cuts. Video on how to replace welding bar

Turn off machine and try again after 5 minutes. If problem persists please fill out this form.

You may contact our support center via this form

You may contact our support center via this form.

You may contact our support center via this form.

This code locks the machine when a cover is not recognized as a CoLibri cover. 

Contact our service department for help. Contact us via this form.

You can check the heat setting on the machine. Contact our service department for help via this form.

Most likely it will need a new wire for the motor to raise the head up and down or the machine might need a new motor. You can contact our service department via this form to arrange for repairs. 

If you are trying to cut the cover and it's being pulled there might be plastic residue on the roller. You can turn the machine over carefully and try to clean the roller using a soft cloth with alcohol to remove plastic residue.  Then rub the roller bar with a paper towel.  If this doesn't fix the problem contact our service department via this form

The material with which CoLibrì's covers are made (Polyethylene) can last for decades, if not centuries, when preserved in the right conditions. When it comes to a book cover applied to a book, its durability depends on how often the book is circulated and how it's handled every time the book is circulated.

No worries. The CoLibri covers are recyclable. Just take the old covers or the excess scraps and put them in the recycle bin and that's it. 

You can also use it to protect pictures and port cards, and to make custom fit bags for small objects.

If you enter your address here it gives you the location of all stores and places where you can drop off Colibri cover scraps – they are class 4 LDPE, like grocery bags. 

Most stores nationwide have bins outside where you can recycle grocery bags and you can add Colibri covers to those bins. Unfortunately, curbside recycling programs only collect a very limited selection of plastic items, usually class 1,2 and sometimes class 5. 

So Colibri covers, along with plastic bags and a number of other LDPE plastics, need to be recycled at specific collection points normally outside grocery stores.

E-DaVinci System User Manual

E-Leonardo System User Manual

The best way to reach out to us is by filling out this form

If you need to send your machine back for service fill out this form to get started.

To keep your CoLibri machine maintained for efficiency, follow these helpful tips. They are simple and quick procedures for prolonging the life of your CoLibri machine. 

CAUTION!

Before starting any maintenance, switch off the unit, turning off the main switch, and disconnect the power cable. 

After many cuts the rubber roller may become dusty and slippery.  When this occurs, the CoLibri machine can't separate the plastic waste. 

Place the machine vertically. Get rubbing alcohol, a cloth and a paper towel.

Using the alcohol-moistened cloth, wipe the rubber roller along the surface.

Then, vigorously rub the roller with the paper towel so that paper dust is deposited to ensure a greater friction and a better grip. 

CAUTION:

Make sure the to switch off the unit, turning off the main switch, and disconnect the power cable. 

Video on How to clean the Rubber Roller

By accessing the "Menu Setting" it's possible to set the temperature of the weld (page 29-User Manual)

This can solve two major problems:

1: The machine can't separate the plastic waste.

Try Raising the weld temperature at least 1 level

2: The machine leaves too many filaments

Try lowering the weld temperature at least 1 level

Video on How to Adjust the Temperature.

• Click the icon in the top right corner

• Click the “Create account” button

• Fill out the required information (First Name, Last Name, Email address, and password) and then hit the green “Create” button

• A “Customer account confirmation” email will be sent to the email address you provided

• You can now login with your credentials and start customizing your account with shipping and billing information for faster checkout and, of course, you can start shopping online

• Login with your account or create a new account by clicking  the icon in the top right corner (if you need help to create a new account, check out the section called “how do I create an account”)

• From the Shop section, add the items you are planning to purchase to your shopping cart 

• If you have a Purchase Order number that needs to be included in the invoice and shipping documents, add that information into the box “Purchase Order Number (if required):” on the bottom left part of the shopping cart window. Otherwise, if you don't have a purchase order number you want to use, you can leave that field blank. 

• When ready, click the green “Checkout” button in the bottom right corner

• Check if the shipping address is correct or update it as needed

• If you have any discount code you would like to use, please do so by adding it in the box on the right side of the screen, below the list of the items to be purchased

• Then, click the green “Continue to shipping” button

• Here you will have a summary of your order and you will be able to see shipping charges and taxes, if applicable, as well as the total of your order

• If everything looks good, click the green “Continue to payment” button

• Here you can choose to pay your order right away with credit card or according to our Net 30 days Terms

• Is the billing address the same of the shipping address? If not, you can add the billing address here by selecting “Use a different billing address” and filling out the information requested. Please note that if the PO is issued by your School District, make sure to fill out the correct shipping and billing address matching the information shown on your PO.

• For faster checkout, select the box “Save my information for a faster checkout”

• Whenever you're ready, click the green button to submit your order

• You will receive an email confirmation with your order #

• You will then receive another email with tracking information as soon as the order has shipped

  After placing your order online, you can email a copy of your PO, if you have one, to support@colibriusa.com and please mention that the PO has already been placed online to avoid for the order to be processed twice.

1. Please click "Request a Quote" on the menu or CLICK HERE for instructions on requesting a quote or estimate. 

Yes we accept PO as method of payment, you can place your order online following this video tutorial or you can send copy of your PO at support@colibriusa.com to be processed